Where's my shipment?
Enter your reference or bill of lading number. A member of our operations team — a person who can actually do something about your shipment — will get back to you within 24 hours.
Manifest lookup
Track your shipment
Your reference or B/L number is on your booking confirmation and shipping documents.
We couldn't send that just now.
Your request was not transmitted. Call +1 732-727-1700 (Mon–Sat, 9–5 ET) with your reference number and our operations desk will pull the status while you're on the line — or try the form again in a moment.
Request received. We're on it.
Reference:
Our operations team is pulling the latest status on your cargo and will reply to your email within 24 hours. For anything urgent, call +1 732-727-1700 — mention your reference number and we'll pick up the thread immediately.
Shipping something new? Get a quote
Need an answer right now? Call +1 732-727-1700, Mon–Sat, 9 AM–5 PM ET. You'll reach our operations desk directly.
Operations desk · 40.72°N 74.17°W → 24.86°N 67.00°E · Response < 24h
Why a human answers
Status pages tell you where cargo was. We tell you where it's going.
An automated portal can show you a port code and a timestamp. Our team can tell you whether that timestamp matters — if your vessel is holding schedule, if a trans-load is on track, if customs has questions, and what we're already doing about it. When you track with UAL, your request lands on the desk of someone with the authority to act, not just report.
Tracking questions
Three things shippers ask us.
Where do I find my reference number?
On your UAL booking confirmation, invoice, or bill of lading. If you can't locate it, call us with your company name and destination — we'll find your shipment.
How fast will I hear back?
Call during business hours (Mon–Sat, 9–5 ET) and we pull the status while you're on the line. Off-hours requests get an answer within 24 hours.
Can I track a shipment that's still being quoted?
Tracking starts once cargo is booked. For quote status, call +1 732-727-1700 or reply to your quote email.